How can we help?

Help & FAQs

General

What is Maid in a Minute?

Maid in a Minute are a domestic cleaning agency that love making customers happy.

We have a number of fully vetted cleaning professionals who can complete regular cleaning, deep cleaning & end of tenancy cleaning services.

Your trust and security are our priority, we want to partner you with a true cleaning hero so complete our form and get your price today!

You can book here. Once you’ve booked our services, we’ll send one of our cleaning professionals to make your home clean & fresh.

Do the cleaning professionals go through background checks?

We make sure to only hire cleaners with the utmost professionalism, reliability, and that are dependable. We understand it takes a lot to trust someone with your house so we do absolutely everything we can to put your mind at ease. We run DBS checks on every staff member during the interview and vetting process.

Does someone need to be in?

Whether you’re at home during your cleaning appointment is up to you! When you make a booking, you’ll be prompted to give us entry instructions.

If you would like to leave a key somewhere or with someone, just please let us know before your scheduled appointment on how you would prefer for us to access your home.

You can add detailed instructions on your account online or simply let us know by email, phone, or online chat.

Also, feel free to stick around during the clean. Whatever you’re most comfortable with. After all, we are here to serve you.

In any case, please don’t forget about your appointments. We’ll remind you with an email three days and the day before our arrival, but if the cleaner can’t get in the door by following your entry instructions, or if you weren’t at home when you said you would be, you’ll be charged a lock-out fee.

Are Maid in a Minute cleaners pet safe?

The founders of Maid in a Minute all have pets! We love animals, but they will not always like us. If you think your pet may become overly anxious while we’re there, please make temporary arrangements while we are in your home. You can leave detailed pet instructions during the online scheduling process as well.

Cleaning

What should I expect during the first clean?

Everyone is different and everyone will have different needs. When you first meet your cleaner you can show them around your home and advise them what you would like cleaned, they are your cleaner after all! This will give them a chance to use their experience to tailor a cleaning service around your needs. Make sure you show your cleaner where the equipment and supplies are stored.

Is my cleaner insured?

100%, your trust and security are our number one priority. To be part of the Maid in a Minute family all cleaners need to have public liability insurance prior to completing any cleans.

Do I need to provide the cleaning products and equipment?

Deep cleaning / End of tenancy cleaning

Your cleaning professional will provide all cleaning supplies and equipment, you do not need to worry about a thing!

Regular Cleaning

Your cleaner will use the cleaning products, materials and equipment at your home. In case you are missing the necessary detergents, please select the cleaning supplies extra when making your booking and the cleaner will provide them for a small fee.

We recommend to have the following available:

  1. Cleaning cloths
  2. Feather duster
  3. Scratch-free sponge
  4. Toilet Cleaner
  5. Limescale remover
  6. All-Purpose cleaner

Please note: the equipment that needs to be supplied by you includes your hoover, mop and bucket as the cleaners usually travel by public transport.

Can I give specific instructions to the cleaners and ask for special requests?

Yes, special instructions can be left for the cleaning professional when you schedule your appointment online. After the clean is complete, you’ll get an email from our rating system where you can rate your experience and provide feedback on the cleaner.

Can I change my cleaner?

Yes! If for any reason you’re not happy with your regular cleaner then please send an email or call us and we will change your cleaner for you! We are an agency and we have a large pool of cleaners for you to choose from, all of our cleaners are fantastic however if for any reason you are unhappy a new cleaner will be sent 🙂

What does this service include?

Your cleaner will follow the list of cleaning tasks you provide based on your priorities and the duration you have booked.

Maid in a Minute Happiness Guarantee

Happiness Guarantee

We offer a free re clean guarantee on all of our deep cleaning services and end of tenancy cleaning services, if you are not happy for any reason let us know and we will put it right! For all recurring services you can change your cleaner at anytime if you are not satisfied for any reason.

How to request a reclean?

Customers can request a reclean either emailing hello@maidinaminute.co.uk — as long as the appointment was completed within the past 24-hours.

Please include as many details as possible with pictures.

The reclean appointment must be scheduled and completed within 72 hours of contact.

What is and is not eligible for the Happiness Guarantee?

Appointments completed within the past 24 hours are eligible for the Guarantee.

Not Eligible:

  • Appointments completed more than 24 hours ago
  • Free cleans
  • Recleans
  • Homes not in standard condition (e.g. biohazards, hoarding, etc.)
  • Extra services not booked for original appointment
  • Post-construction/post-renovation cleans

How many recleans can be booked using the Happiness Guarantee?

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively)

Billing & Payment

When does my card get charged?

All cards are processed after your scheduled appointment. You will receive an automated email with the transaction summary to notify you when and how much your card was charged.

Before your scheduled cleaning service, we will automatically pre-authorise your card. This activity is not a charge but a pre-authorisation to verify a sufficient balance. This also allows us enough time to call you and fix any discrepancies before we arrive (depending on the bank this could show up as a  pending charge). If there is an issue with the billing and we are unable to update your payment information, we will not be able to send a cleaning team to your home.

How do I pay for my cleaning?

We accept all major credit and debit cards with a MasterCard, Visa, Discover Network, American Express logo.

We do not accept cash payments or checks.

 

How do I update my billing information?

To update your billing information, simply log into our online portal using your username and password and edit your billing information in the “Settings” section of the website.

Is my billing information kept safe and secure?

Our website has an SSL certificate which is required to process electronic payments. Credit card transactions are processed by Stripe and is layered on their own 256-bit security protocol. Also, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very, very seriously.